Wilsons Epsom — Review

Wilsons Epsom — Review

Website: https://www.wilsons.co.uk

Phone: 01372 736 000

Address: Nonsuch Business Park, Kiln Lane, Epsom, United Kingdom, KT17 1DH

About Company:

We are the largest family run new and used car supermarket covering Surrey, London and the South of England that has been selling cars for over 110 years offering our customers extensive choice, unbeatable value and a service they can trust in one location. We’re proud to represent elevent new car brands — Abarth, Alfa Romeo, Dacia, Fiat, Hyundai, Jeep, MG, Nissan, Nismo, Peugeot, and Renault — as well as stocking over 1,000 nearly new and used cars on site that you can browse online today.

We are always open to taking on new talent and are proud to offer jobs in Epsom to local residents. Interested in joining our team? Have a look at our careers page here

So, how did it all begin?

In 1904, Wilsons opened as one of the first driving schools in the UK. Florence Wilson and Howard Wilson saw an opportunity when a friend was fascinated by the new ‘»horseless carriage» he was driving, and they began offering driving lessons and later on started to sell cars. 

Florence Wilson was one of the first female driving instructors in the country.

In the 1920’s, during the First World War, the Wilsons taught Australians and New Zealenders to drive army trucks in London in an effort to beat the enemy! 

By 1930s, the second world war had ended and the number of car owners was increasing. Wilsons expanded and move on to a bigger site in Epsom

In 1946, Wilsons became the dealership with the largest self-drive car fleet in the UK. Most of the Wilsons children were taught to drive from as young as 5! In the 1950’s, Tony Wilson even taught CHILDREN to drive at school as part of a road safety campaign! 

In 1953, Wilsons became a franchise dealer for Renault, and are the oldest Renault dealership still in business.

In 1958, Wilsons started the FIRST global motorhome sales centre and through the 1960s and 1970s, Wilsons was the largest global motorhome dealership, trading as Wilsons Motor Caravan Centre. They were selling over 2,000 motorhomes a year! We even supplied motorhomes to celebrities like Steve Mcqueen!

In 1981, Wilsons opened a stand alone Van Centre at 101 East Street in Epsom. 

In the 1990s, Wilsons became a franchise dealership for Nissan and Peugeot, and in the 2000s we added Fiat, Vauxhall and Citroen to the Wilsons family. 

In 2002, Van Sales purchased a larger site and moved to the London Road in North Cheam, where they remain today. Loads of Vans are family owned and run by the Wilsons and are committed to supply the best new and used vans on the market. 

In September 2003, there was a fire in the Renault Showroom which caused damage to the Sales and Service departments. 

However, not being the type to backdown to a challenge, as early as April 2004, just 7 months after the fire, Wilsons were back up and running and just over a year later Wilsons was back to full capacity. Despite such a traffic event, the business survived and continued to function in a show of strength and adversity. 

In 2015 Wilsons added Dacia to the growing list of franchises, and in 2016 added Abarth, growing the FCA franchises. 

In 2018, the business expanded again adding Nismo to the Nissan franchise. 

In February 2020, the main showroom was completely refurbished and Alfa Romeo, Jeep and Hyundai were added to the franchise family. 

In January 2021, Wilsons launched a new website, with a buy online option where customers can transact completely online, buying cars using cash or applying for finance completely online, and having it delivered to their homes when convenient for them, driving the business forward digitally. 

In July 2021, despite the challenges from Covid-19, Wilsons added MG to the franchises. 

Now, Wilsons have 11 New Car Franchises, over 1,000 used vehicles in stock, a stand alone Vans centre and are leading the switch to electric vehicles in Surrey. The business continues to go from strength to strength and is a market leader for car dealerships, who knows what the next few years will have in store!

Choice, Value, Trust. Wilsons. Since 1904.

Wilsons Epsom — Review

Image company: Wilsons Epsom — Review

2.3 based on 3 reviews

3 reviews to “Wilsons Epsom — Review”

  1. Purchased a Motability vehicle which was picked up in April 2022 and within two days I had reported 2 niggles/issues/faults. What has followed is almost 3 months of frustration, upset and stress in trying to get them resolved by a largely incompetent Service Department. My main issues have been, 1. Throughout the last three months Wilsons could have quickly resolved the problems. They chose not to. Instead, fobbing me off to both the car manufacturer and then motability. As an individual trying to deal with large companies is stressful. No-one wants to take responsibility. Wilsons showed zero goodwill and refused to help over something quite minor. 2. The car has been back to Wilsons on 5 occasions and their communication is shocking. He failed to contact me despite 6 separate promises to do so. I raised a complaint to Wilsons customer-care email and Broghan responded. She apologised and wrote “ With reference to our service department, I can only apologise for the lack of communication thus far and would like to assure you this is a priority” . I was passed to Benn the service manager to deal with but the service and treatment continued to spiral downhill. 3. The car went back in on a Friday and Benn promised to call that afternoon. He did not. I waited and waited. I emailed Broghan who despite promising communication would be a priority failed to respond. I then had to phone Benn the following Wednesday myself. 4. During this call Benn booked the car back in promising to replace the damaged unit (motability covering costs) and replace a component in the SatNav. He told me that Hyundai agreed to cover this despite the fact it was ‘quite expensive’ 5. Car back to dealership but informed at front desk that no work was to be done on the SatNav. I explained the conversation with Benn. Someone went to speak with him. He denied saying about the replacement part. He refused to speak to me directly despite two requests. Benn is a liar. So, my conclusion is that the Service Department are wholly untrustworthy. You cannot believe anything they say. A horrific experience and when they are prepared to lie to cover up issues then it’s pretty despicable. Deal with them at your own risk.

  2. *** avoid *** So the sales side couldn’t of helped me anymore it was thanks to the young guy why I even got my jeep so when it came to the first service due I was expecting the same level of service how wrong was I literally got the worst customer service I have ever received in my life – let’s begin at the beginning took my jeep in first thing on the 16th may – I mentioned my sun roof had locked open twice since owner the jeep and said the tips I saw online had closed it , they said it was a easy fix so they would do it same time as the service . I was told I would get a video of the service , a phone call to say how it went (never received any of this then to now) basically to cut a very very long story short my panoramic sunroof was broken my car was made to stay at Wilson and took 58 days to fix I feel I received disgusting customer service As to cut a very long story short in the time Wilson had my car (58 days) I have been accused of breaking the car myself despite the manager clearly stating they broke it but regardless who broke it the car it is under warranty so will be fixed regardless , the fact I was left stranded at Epsom at 5pm despite them having the car that day from first thing (9hours) He didn’t really care , no access to courtsey car only until I mentioned I’ve spoken to hwm and know im intilted to one did Ben finally arrange one for me until jeep got involved 10 days later to sort my actual car out , also being lied to multiple times by different Wilson’s staff , having to wait 58 days for my 9month old car to Finally be released , having 115 miles worth of petrol being used whislt they try to fix the roof and refusing to pay this back to me as they work on a mileage scheme not petrol even thow despite being told to return both vehicles to Wilsons – one of which they finally gave me 3 days later as I NEEDED SOME FORM OF A CAR and the second being the courtsey car jeep finally sorted out for to use whislt Wilson had my car both with full tanks like I received them, me Virtually having to call every day just getting updates as no one contacted me , Once I finally got my car I did make a complaint to Wilson complaint team they tried to Blame the service I had was a one of as using they give Amazing service and they few due to the amount of people who became involved communication was lost by there behalf also stated there was nothing I could do about the 115miles worth of petrol as they only actual used 4 miles worth I also noticed a my headliner was dirty with black fingerprints apparently this was already there , also the service light still was on , and 3 days later the oil light camE on , I called again and the guy said bring it back and leave it there for 2 hours they will sort it out for me , however I don’t live near so it would of Been hassle for me so as I live near hwm I spoke with them and they said they would sort for me and bring it down to them took 10 mins and they even cleaned the headliner apologised for the treatment I got from Wilson Basically I would never use Wilson again and good luck to anyone who does

  3. Had a great experience very happy with my new car and great part exchange valuation. Also low APR rates compared to other dealers. Thank you.

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